1.2 Determine Arrears

Reference: Manage Collection Process Model - Page 1 for the business process diagram associated with this activity.

Group:

•	Account Debt Monitor

•	Account Debt Monitor2

Actor/Role: CC&B

Description: System calculates Customer's arrears for the specific group of Service Agreements linked to Customer's Account. This group is called Debt Class.

Entities to Configure

•	Collection Class Control

•	Debt Class